Frequently Asked QuestionsFrequently Asked Questions

The two filters work together to eradicate not only sediments, rust and scale, but also to remove all chemicals including chlorine, aluminum and copper. Removing all unpleasant tastes and odours, the result is fresh, healthy and clean tasting water.    

Generally, they last for a full year. We recommend changing both the sediment’s filter cartridge and the carbon filter block annually to maximise your filter’s performance. 

Very easy! In fact, we make it a stress-free process for you by getting back in touch when your cartridges are coming up for replacement. With over 30 years’ experience in the industry, we are more than qualified to replace your cartridges, offering fast, reliable service every time.

Our 3-stage system filters your water through multiple layers to remove sediment, chemicals, and harmful contaminants. It improves taste and clarity while helping retain beneficial minerals.

Not at all. For optimal performance and warranty protection, we recommend professional installation by our qualified technicians. The system is neatly installed under your sink and remains completely out of sight.

Filters typically last 12 months, depending on usage and water quality. We provide reminders and offer prompt servicing to keep your system performing at its best.

Absolutely. The system removes unpleasant tastes and odours, transforming ordinary tap water into clean, filtered great-tasting water every time you pour.

The Quattro 4-stage water filtration system removes dirt, metals, chemicals and harmful toxins, while boosting pH levels leaving you with fresh, clean tasting water. A remineralisation filter reintroduces essential minerals to restore alkalinity, enhancing hydration and oxygen absorption.  

The Quattro under sink water filter adds alkalinity and minerals back into your water, making it a superior choice for enhanced hydration and wellbeing. A cutting-edge filter, our 4-stage filtration system is the result of extensive research and experience within the clean water industry.

It removes harmful substances without stripping water of beneficial minerals. By raising the water’s pH, the Quattro filter delivers nutrients to your body’s cells more efficiently, boosting hydration and energy levels, while supporting digestion and metabolism with increased overall immunity.

This system is designed for kitchen use and fits neatly under your sink out of sight, reducing benchtop clutter. It includes all necessary parts for installation.

This is one of the most effective ways to eradicate unwanted impurities in your drinking water. Our membrane technology removes almost 100% of total dissolved solids such as chemicals, aluminium, viruses and bacteria.

High pressure water is forced through ultrafine filters from a low solute to high solute concentration, allowing water to pass, while blocking larger molecules like contaminates. The result? Just the purest, freshest of water that is not only healthier, but superior in taste.

Distillation uses a lot of electricity or fuel to produce clean water, and not all systems remove microplastics.  With its multiple layers of filtration, reverse osmosis is the clear choice as it is not only effective in removing both microparticles and bacteria like E-Coli but is more cost-effective than distillation and other methods.

It might be better to ask: “Can you put a price on your family’s health?” While RO units are more costly, the long-term benefits of drinking clean, drinking water free from harmful impurities and microparticles are an excellent return on investment for both your family’s health and hip pocket. 

Alkaline water is good for you! It is believed that our body’s uptake of water is absorbed more quickly in the gut when Ph levels are raised. A healthier, more hydrated gut goes a long way to better health, with alkaline water associated with digestive relief.

An improved mineral intake supports both bone and the cardiovascular system. While some water filtration systems can strip water of important minerals such as sodium, magnesium, potassium and calcium, our Gold Premium Alkaline Filter ensures your water is infused of beneficial minerals, giving you the best quality water on tap. 

Acidic water (low pH) is corrosive, which can lead to damaged pipes and leaching metals. By choosing a filter that raises pH of your water, you are protecting both your home’s plumbing and appliances, saving you money on any costly, long-term replacements. 

From taps to showers to protecting your appliances and plumbing, a full home water filtration system goes beyond just clean drinking water. This system offers a comprehensive solution for the whole home, rather than just from one single tap.

Most definitely. Proven to eliminate 99.9% of human pathogens, heavy metals and chlorine from your water, benefits include healthier skin and hair, reduction of calcium buildup in shower and appliances, leaving you with pure tasting, odour-free water from every tap. Easy, healthy and convenient. 

Our automated system will generate a reminder letter which we will post to you about a month before your filter cartridge needs replacing. We will also follow this up with a courtesy reminder call at about 12-13 months, taking the worry out of your hands.

The boiler is fitted with an adjustable thermostat that can heat your water at temperatures between 88 degrees to 98 degrees.

Incredibly so. Rather than relying on long runs of pipework that waste heat, electricity will quickly heat only the water you require. Delivering it directly to your sink, energy waste is eliminated, thereby reducing your utility bills.

Absolutely. In fact, they are the perfect pairing, offering you clean, fresh filtered hot and cold water on demand.

Yes, and we supply 2 designer finishes that you can choose from to compliment your current kitchen design. 

Yes. Our under-sink boilers feature a lever that automatically switches off, both as a safety mechanism and also reducing energy needed to keep it hot. The cool setting remains switched on however, to allow for a constant supply of cool drinking water.

An undersink water chiller is a compact unit installed beneath your sink that chills tap water before it reaches your faucet. It connects to your existing plumbing and runs automatically.

An undersink water chiller is hidden out of sight and connects to your tap, while a regular cooler is a freestanding unit. The chiller is quieter, more discreet and saves kitchen space.

A water cooler under sink requires very little maintenance. It requires just occasional filter changes and basic cleaning  to help keep it running efficiently.

Absolutely. A water filter with chiller removes impurities from your tap water, so you get clean, fresh-tasting cold water straight from your tap. 

A sustainable replacement for plastic water bottles, water dispensers keep office workers hydrated easily, promoting wellbeing and productivity. With no more storage or heavy lifting of bottles, they are a convenient eco-friendly solution with cost-saving benefits. 

An office water dispenser connects to your mains supply and filters water on demand. There’s no need for bottled refills or storage, keeping your office environment clean, safe and clutter-free.

Definitely not. Our Envirocooler model has been designed so that it is simple to use and low-maintenance and hassle-free, making it an excellent choice to keep your team hydrated. 

Valuable space will no longer be taken up by storage of plastic bottles, offering a sleek, compact and convenient solution that is a smart, long-term investment.

You’d be surprised how much better your skin and hair will feel without washing in chlorine infected water. Chlorine can also enter your body through inhalation and is easily absorbed through the skin. If you have sensitive skin or eczema in particular, a shower filter will have a noticeable impact upon your health. 

Outperforming other systems, our Sprite Shower Filter can remove chlorine from your bathing water for over a year, filtering up to 70,000 litres of water. Replacement cartridges are also easy to fit. 

A regular or traditional tap has two separate taps and spouts, requiring manual mixing of the water. A 3-way mixer tap delivers hot, cold and filtered water conveniently from just one tap. 

A 3-mixer tap keeps things simple and efficient. Streamlined for ease, a 3-way mixer tap takes up less space and keeps your benchtop or sink looking fresh and modern. Temperature and flow rate are both easy to control, making this tap an exceptionally functional and efficient design.

Absolutely. With a third water line for filtration, you can enjoy filtered, fresh tasting water on demand

We have a number of styles to choose from to compliment your kitchen aesthetic.

Millions of Australians drink bottled water each week. Help reduce your single use plastic footprint instead with a water bubbler offering fresh, clean, filtered water that is readily available for everyone, anytime.

Incredibly so. Fitted with an industrial-grade stainless steel tank and a polished stainless-steel top, our water bubblers are incredibly durable, easy to use and service and maintain.  

Water bubblers are a cost-efficient solution to keeping people hydrated in public spaces. Seamlessly integrated into any work environment, inside or out, water bubblers are built to last, and provide an excellent, eco-friendly solution in high traffic places. 

Our 12 month warranty provides comprehensive parts and labour coverage, for the period of two years from the date of original sale.

Yes, it is. The front panel is secured with four concealed screws and provides easy access for any purpose including service, maintenance and filter replacement.