Frequently Asked QuestionsFrequently Asked Questions

The two-stage filtration system works together to reduce impurities and unwanted substances, helping to improve the taste, clarity, and quality of your drinking water. By reducing unpleasant tastes, it delivers fresh, clean-tasting water for your home or workplace.

Designed to deliver reliable performance, the filters are built to last for up to 12 months. For optimal filtration and continued efficiency, we recommend replacing the filters annually.

Very easy! In fact, we make it a stress-free process for you by getting back in touch when your cartridges are coming up for replacement. With over 30 years’ experience in the industry, we are more than qualified to replace your cartridges, offering fast, reliable service every time.

Our 3-stage system filters your water through multiple layers to remove sediment, chemicals, and harmful contaminants. It improves taste and clarity while helping retain beneficial minerals.

Not at all. For optimal performance and warranty protection, we recommend professional installation by our qualified technicians. The system is neatly installed under your sink and remains completely out of sight.

Filters typically last 12 months, depending on usage and water quality. We provide reminders and offer prompt servicing to keep your system performing at its best.

Absolutely. The system removes unpleasant tastes and odours, transforming ordinary tap water into clean, filtered great-tasting water every time you pour.

The Quattro 4-stage water filtration system removes dirt, metals, chemicals and harmful toxins, while boosting pH levels leaving you with fresh, clean tasting water. A remineralisation filter reintroduces essential minerals to restore alkalinity, enhancing hydration and oxygen absorption.  

The Quattro under sink water filter adds alkalinity and minerals back into your water, making it a superior choice for enhanced hydration and wellbeing. A cutting-edge filter, our 4-stage filtration system is the result of extensive research and experience within the clean water industry.

It removes harmful substances without stripping water of beneficial minerals. By raising the water’s pH, the Quattro filter delivers nutrients to your body’s cells more efficiently, boosting hydration and energy levels, while supporting digestion and metabolism with increased overall immunity.

Designed for all kitchens, this system is installed neatly beneath your sink, keeping it discreetly hidden while reducing bench clutter and maximising your workspace. Supplied with all required components, it provides a convenient and streamlined installation solution.

This is one of the most effective ways to eradicate unwanted impurities in your drinking water. Our membrane technology removes almost 100% of total dissolved solids such as chemicals, aluminium, viruses and bacteria.

High pressure water is forced through ultrafine filters from a low solute to high solute concentration, allowing water to pass, while blocking larger molecules like contaminates. The result? Just the purest, freshest of water that is not only healthier, but superior in taste.

Distillation can produce purified water, but many systems are not designed to effectively remove microplastics. Reverse osmosis (RO), however, uses multiple stages of advanced filtration to remove microscopic particles, harmful bacteria such as E. coli, and a wide range of other contaminants. It also provides a more cost-effective water purification solution than distillation, making reverse osmosis the preferred choice for clean, safe, and great-tasting drinking water.

It might be better to ask: “Can you put a price on your family’s health?” While RO units are more costly, the long-term benefits of drinking clean, drinking water free from harmful impurities and microparticles are an excellent return on investment for both your family’s health and hip pocket. 

Alkaline water is good for you! It is believed that our body’s uptake of water is absorbed more quickly in the gut when Ph levels are raised. A healthier, more hydrated gut goes a long way to better health, with alkaline water associated with digestive relief.

An improved mineral intake supports both bone and the cardiovascular system. While some water filtration systems can strip water of important minerals such as sodium, magnesium, potassium and calcium, our Gold Premium Alkaline Filter ensures your water is infused of beneficial minerals, giving you the best quality water on tap. 

Acidic water (low pH) is corrosive, which can lead to damaged pipes and leaching metals. By choosing a filter that raises pH of your water, you are protecting both your home’s plumbing and appliances, saving you money on any costly, long-term replacements. 

From taps to showers to protecting your appliances and plumbing, a full home water filtration system goes beyond just clean drinking water. This system offers a comprehensive solution for the whole home, rather than just from one single tap.

Most definitely. Proven to eliminate 99.9% of human pathogens, heavy metals and chlorine from your water, benefits include healthier skin and hair, reduction of calcium buildup in shower and appliances, leaving you with pure tasting, odour-free water from every tap. Easy, healthy and convenient. 

Our automated system will generate a reminder letter which we will post to you about a month before your filter cartridge needs replacing. We will also follow this up with a courtesy reminder call at about 12 months, taking the worry out of your hands.

The boiler is fitted with an adjustable thermostat that can heat your water at temperatures between 88 degrees to 98 degrees.

Yes. An under-sink boiling water system heats only the water you need, when you need it, rather than continuously heating large amounts of water or relying on long pipe runs that can lose heat. Delivering boiling water directly from the unit to your tap helps reduce energy waste, improve efficiency, and may help lower ongoing utility costs.

Absolutely. In fact, they are the perfect pairing, offering you clean, fresh filtered hot and cold water on demand.

Yes, and we supply 2 designer finishes that you can choose from to compliment your current kitchen design. 

Yes. Our under-sink boilers feature a lever that automatically switches off, both as a safety mechanism and also reducing energy needed to keep it hot. The cool setting remains switched on however, to allow for a constant supply of cool drinking water.

An under-sink water chiller is a compact unit installed neatly beneath your sink that chills your filtered water before it reaches your faucet. Connected directly to your existing plumbing, it operates automatically to provide refreshing, chilled filtered water on demand whenever you need it.

Both systems are designed to provide chilled drinking water, but they suit different needs and applications. An under-sink water chiller is installed discreetly beneath your sink and connects directly to your tap, making it an ideal solution where space, convenience, and a streamlined appearance are important.

A regular water cooler is a freestanding unit that provides chilled water from a dedicated appliance and can be better suited for areas where a standalone solution is preferred. The best option depends on your available space, installation requirements, and how you want to access your chilled water.

An under-sink chiller is designed for easy maintenance and reliable performance. It requires minimal upkeep, with only occasional filter replacement and routine cleaning recommended to help maintain efficiency and ensure consistently great-tasting water.

Absolutely. The filtration system helps reduce impurities from your tap water, providing cleaner, fresher-tasting water, while the integrated chiller delivers refreshing cold water straight from your tap. Enjoy chilled, filtered water on demand for added convenience.

A sustainable replacement for plastic water bottles, water coolers keep office workers hydrated easily, promoting wellbeing and productivity. With no more storage or heavy lifting of bottles, they are a convenient eco-friendly solution with cost-saving benefits. 

An office water cooler connects to your mains supply and filters water on demand. There’s no need for bottled refills or storage, keeping your office environment clean, safe and clutter-free.

Not at all. Our coolers are designed for simplicity, offering easy operation and low-maintenance performance. With a user-friendly design and hassle-free upkeep, it’s an ideal solution for keeping your team refreshed and hydrated.

Valuable space will no longer be taken up by storage of plastic bottles, offering a sleek, compact and convenient solution that is a smart, long-term investment.

You’d be surprised how much better your skin and hair will feel without washing in chlorine infected water. Chlorine can also enter your body through inhalation and is easily absorbed through the skin. If you have sensitive skin or eczema in particular, a shower filter will have a noticeable impact upon your health. 

Our Sprite Shower Filter is designed to provide long-lasting performance, helping reduce chlorine from your shower water for up to 12 months or 70,000 litres of water. Replacement cartridges are quick and easy to install, making ongoing maintenance simple and convenient.

A regular or traditional tap has two separate taps and spouts, requiring manual mixing of the water. A 3-way mixer tap delivers hot, cold and filtered water conveniently from just one tap. 

A 3-mixer tap keeps things simple and efficient. Streamlined for ease, a 3-way mixer tap takes up less space and keeps your benchtop or sink looking fresh and modern. Temperature and flow rate are both easy to control, making this tap an exceptionally functional and efficient design.

Absolutely. With a third water line for filtration, you can enjoy filtered, fresh tasting water on demand

We have a number of styles to choose from to compliment your kitchen aesthetic.

Millions of Australians drink bottled water each week. Help reduce your single use plastic footprint instead with a water bubbler offering fresh, clean, filtered water that is readily available for everyone, anytime.

Incredibly so. Fitted with an industrial-grade stainless steel tank and a polished stainless-steel top, our water bubblers are incredibly durable, easy to use and service and maintain.  

Water bubblers are a cost-efficient solution to keeping people hydrated in public spaces. Seamlessly integrated into any work environment, inside or out, water bubblers are built to last, and provide an excellent, eco-friendly solution in high traffic places. 

Our comprehensive 12-month warranty covers both parts and labour, providing you with added peace of mind from the date of original purchase. Should a manufacturing fault arise during the warranty period, we will repair or replace the faulty components at no cost.

Yes. The RM bubbler is designed for easy maintenance, featuring a removable front panel that provides quick and convenient access for routine servicing and filter replacement. This practical design helps reduce maintenance time and makes ongoing servicing simple and efficient.