What We Collect
Your contact information, including digital contact information.
Personal profile data: postcode, preferences and interests.
Other information relevant to customer surveys and/or promotions.
What We Do With Your Information
The information collected by Clean & Clear Water is used to better understand the needs of our customer and continually update our products and service. Specifically, we collect your personal information for:
To improve our products and services.
To periodically send promotional emails about new products, special offers or other information we believe relevant to our customers to the email address which you have provided.
From time to time we may also use your phone number to contact you for market research purposes. We may contact you using any of the information you have provided, digital or otherwise.
We also use your information to customise our website in-line with your interests.
If you are subscribed to our digital newsletter as part of your enquiry with Clean & Clear Water we use your email address to send you targeted news, offers and information on sales or any other promotion we are having. We are compliant with the Spam Act 2003 and include an ‘unsubscribe’ button in all our emails. If you do not wish to receive promotional material via email, please use the ‘unsubscribe’ button to let us know. If you do not wish to provide us with your personal information, we may be unable to properly provide you with the products, service, information and/or warranties you require.
Opting Out of Marketing Communications
You may choose to opt out of any marketing promotions, information, research, or otherwise, emailed or delivered to you over the phone. You consent to received marketing material from us until you choose to opt out. We will handle your personal information for the purposes of marketing until you opt out by either unsubscribing or telling us you don’t wish to participate in market research. The collection of cookies by our website is unavoidable, however, if you opt out of receiving marketing information, we won’t use this data or any other data we have collected to contact you.
How We Collect Information
The personal information collected by us about our clients is, in most cases, supplied directly when you enter your details into our site, place an order, ask for a refund or other information about our business, open an account or provide feedback or testimonials about us on our website or through other channels.
Promotions and Newsletters
With respect to promotions or regular email newsletters, Clean & Clear Water may send these to customers who have provided us with their contact information. Clean & Clear Water will collect personal contact information for the purposes of sending promotional and newsletter information via email and will use this information to contact the winner or winners of any promotion. Customers can opt out of receiving this information at any time.
We are dedicated to ensuring the protection of your personal information. In order to prevent unauthorized access or disclosure of your personal information, we have manifested physical, digital and managerial security systems to safeguard the information we collect about you online. We have systems and policies in place to protect your privacy. We store your personal information in password-protected-and-encrypted servers. We are committed to upgrading our security systems and reviewing our procedures to maintain the highest-quality security systems for protection of your personal information.
Notwithstanding of the high standard of care we take with securing your personal information, we cannot be held responsible for any breach of our security when we have taken reasonable measures to protect your information.
Digital and Social Media Marketing
Links to Third-Party Sites
Our website may contain links to other third-party sites. Once you leave our website, we have no control over your privacy on a third-party site. We cannot be responsible for protecting your personal information while you are on a third-party site. You should always exercise caution when visiting third-party sites and read the privacy statement on these sites.
Controlling Your Personal Information
You may choose to restrict the collection and use of your personal information in the following ways:
When filling our forms, look out for the checkbox outlining your right to not have your information used for marketing purposes.
If you have changed your mind about allowing us to use your personal information, please write to us at email@example.com
We will not sell, distribute or lease your personal information to any third party unless we have your explicit permission or are required by law to do so.
If you believe any of the information we have collected about you is incorrect or incomplete, please email us as soon as possible at the above address and we will rapidly correct any inaccurate information.
We may, from time to time, employ or otherwise engage with third-party contractors to carry out work for Clean & Clear Water. Third-party contractors are prohibited from using personal information we have collected about you, with the sole exception of personal information we have directly supplied them for the purposes of work undertaken by the contractors for us.
Updates To The Policy